Happy98.9 FM as part of the global Customer Service Week celebration engaged Ghanaians in a Twitter poll to establish which of Ghana’s utility service providers has the best customer service experience.
The Twitter poll involved the Electricity Company of Ghana (ECG), Ghana Water Company Limited (GWCL) and the National Petroleum Authority (NPA).
After 24 hours of voting, the NPA is believed to have the best customer service among Ghanaians after receiving 84.2% out of the 500 votes cast while the ECG and the GWCL had the lowest rating with 9.2% and 6.6% respectively of the total votes cast.
Meanwhile, on the Happy Morning Show, customer service personnel of these institutions were engaged via their publicized call centre numbers on their websites and educational materials in addition to social media engagements to ascertain their professionalism and appreciation of customers.
Keep glued to Happy98.9 FM and e.tv Ghana as we continue to engage and assess the performance of these top institutions in our mystery shopping exercise.
The official 2022 Customer Service week theme is “Celebrate Service” and will be celebrated from Monday 3rd October to Friday 7th October 2022. Most institutions dedicate the entire month of October to celebrating and appreciating their cherished customers for their support as critical stakeholders of businesses.
Watch the video of the mystery shopping exercise.
