• Latest
  • Trending
Vodafone healthline Call center

Bridging the language gap in healthcare delivery – Vodafone Healthline Call Centre

July 1, 2020
Be conscious of your data disclosure - Cyber Security consultant cautions

Be conscious of your data disclosure – Cyber Security consultant cautions

September 4, 2025
Western Regional Minister Launches GH¢3 Million Takoradi Hospital ICU Project, Calls for Public Support

Western Regional Minister Launches GH¢3 Million Takoradi Hospital ICU Project, Calls for Public Support

September 4, 2025
Governance Analyst warns against politics of insults, urges continuous voter education

Governance Analyst warns against politics of insults, urges continuous voter education

September 4, 2025
TDC to Deliver 800 Affordable Homes by April 2026

TDC to deliver 800 affordable homes by April 2026

September 4, 2025
Sofoline Interchange close for urgent safety repairs

Sofoline Interchange close for urgent safety repairs

September 4, 2025
NDC vows to retain Akwatia seat for next five elections – Arko Gunn

NDC vows to retain Akwatia seat for next five elections – Arko Gunn

September 4, 2025
Prez Mahama urges newly sworn in ambassadors to champion govt’s reset agenda globally

Prez Mahama urges newly sworn in ambassadors to champion govt’s reset agenda globally

September 4, 2025
Govt ends $15M annual diplomatic rent spend with New STRIDE Policy

Gov’t ends $15M annual diplomatic rent spend with New STRIDE Policy

September 4, 2025
Absa Group Announces Strategic Executive Leadership Appointments and Changes to Accelerate Pan-African Growth and Customer-Centric Focus

Absa Group Announces Strategic Executive Leadership Appointments and Changes to Accelerate Pan-African Growth and Customer-Centric Focus

September 4, 2025
GanaFert Ltd: Powering Greener Farms with Organic Innovation

GanaFert Ltd: Powering Greener Farms with Organic Innovation

September 4, 2025
2026 FIFA WC Q: Black Stars fail to beat Chad after 1-1 draw in N’Djamena

2026 WC Q: Black Stars fail to beat Chad in N’Djamena

September 4, 2025
Bryan Acheampong rallies NPP women for unity and inclusion

Bryan Acheampong rallies NPP women for unity and inclusion

September 4, 2025
Happy Ghana
Advertisement
No Result
View All Result
  • Home
  • News
  • Sports
    • International Sports
    • Afcon2017
    • Afcon2019
    • Corporate Knockout
    • U17 World Cup
    • World Cup 2018
  • Entertainment
  • Business
  • Bizarre
  • Feature
  • More
    • Technology
    • Opinion
    • Lifestyle
  • Listen Live
  • Home
  • News
  • Sports
    • International Sports
    • Afcon2017
    • Afcon2019
    • Corporate Knockout
    • U17 World Cup
    • World Cup 2018
  • Entertainment
  • Business
  • Bizarre
  • Feature
  • More
    • Technology
    • Opinion
    • Lifestyle
  • Listen Live
No Result
View All Result
Happy Ghana
No Result
View All Result
Home Sports

Bridging the language gap in healthcare delivery – Vodafone Healthline Call Centre

in Sports
Vodafone healthline Call center
Share on FacebookShare on TwitterShare on Whatsapp

Language barriers can be frustrating for patients and health professionals during healthcare delivery. Clear correspondence is basic to delivering excellent healthcare. The results could be disastrous if medical information gets lost in translation when patients are describing their symptoms or when doctors explain treatment procedures.

Vodafone Foundation through its Healthline Medical Call Centre is successfully addressing the gaps in healthcare delivery brought about by language limitations. As part of efforts to provide accurate information and medical advice on COVID-19 and other health issues, the Vodafone Healthline Medical Call Centre is resourced with medical doctors who speak a host of local languages including Ga, Twi, Fante, Ewe and Hausa.

In addition to English, the doctors at the call centre deliver expert health advice in five other languages – Mandarin (Chinese), French, Spanish, Russian and Portuguese.

This is one of the many interventions by the Vodafone Foundation to bring quality healthcare closer to Ghanaians and other foreign nationals residing in the country whilst providing support for the fight against the COVID-19 pandemic.

Speaking on the Healthline Medical Call Centre’s multilingual approach, Geta Striggner-Quartey, Director of Legal and External Affairs at Vodafone Ghana said:

 “Vodafone Foundation is proud to come up with such an initiative to serve Ghanaians and non-nationals in times like this. This is a true reflection of our commitment to using innovative technology to impact society positively and improve the lives of people. In light of the community spread during this pandemic, our firm belief in inclusion fueled the multilingual approach by our Healthline Call Centre in the provision of accurate information on the COVID-19 pandemic to Ghanaians and other nationals residing in Ghana. We are excited that the medical call centre continues to complement the efforts of the health authorities in the delivery of quality healthcare information in the fight against the pandemic.”

Read also: Vodafone Healthline advises public against skin bleaching

Dr Bright Asamoah, Clinical Director of the Vodafone Healthline Call Centre, said:

 “We are happy to be associated with this revolutionary initiative. This innovation, which was made possible by the Vodafone Foundation, provides the platform for us to serve Ghanaians with our expertise as health professionals. Our team of doctors’ knowledge of multiple languages play a phenomenal role in providing many Ghanaians and other foreigners with medical advice and the right information in order to be safe during the pandemic.”

The Healthline Medical Call Centre operates a daily schedule from 8am to 8pm, and is manned by 50 doctors who have received COVID-19 training from the Ghana Health Services (GHS). The first of its kind in Ghana, the call centre provides expert medical advice to people in need of quality healthcare information from the convenience of their phones by dialling 255 from any Vodafone or MTN number.

Healthline Call Centre, which has been a resounding success, was established in 2013 by the Vodafone Foundation to provide via phone, expert medical advice to Ghanaians, reducing the stress people usually go through to get medical service. The Vodafone Foundation in supporting the country’s fight against the pandemic reopened the medical call centre to provide guidance on COVID-19 and refer suspected cases to the Rapid Response Team (RRT).

www.vodafone.com.gh

Subscribe to receive notification everytime a new post is published. We promise to be discrete.

Unsubscribe
Previous Post

BREAKING NEWS: GFA cancels 2019/20 football season

Next Post

Military Deployment: Volta, Ashanti don’t determine who becomes president – NDC to gov’t

Next Post
Ghanaians are being ignored by the country’s embassy in Togo – NDC alleges

Military Deployment: Volta, Ashanti don’t determine who becomes president - NDC to gov't

Search

No Result
View All Result

Listen Live

Happy Kaseɛbɔ 600AM news bulletin
Happy Kaseɛbɔ 600AM news bulletin

BBC Match of the Day Africa

Happy Ghana

Recent News

  • Be conscious of your data disclosure – Cyber Security consultant cautions
  • Western Regional Minister Launches GH¢3 Million Takoradi Hospital ICU Project, Calls for Public Support
  • Governance Analyst warns against politics of insults, urges continuous voter education
  • About
  • advertise
  • Privacy Policy
  • Contact Us

© 2025 Happy FM – Powered by Ghana’s leading radio network. Designed with passion by Global Media Alliance.

No Result
View All Result
  • Home
  • News
  • Sports
    • International Sports
    • Afcon2017
    • Afcon2019
    • Corporate Knockout
    • U17 World Cup
    • World Cup 2018
  • Entertainment
  • Business
  • Bizarre
  • Feature
  • More
    • Technology
    • Opinion
    • Lifestyle
  • Listen Live

© 2025 Happy FM – Powered by Ghana’s leading radio network. Designed with passion by Global Media Alliance.