The Service Excellence Foundation, under the auspices of the Ghana Tourism Federation, an affiliate member of United Nation World Tourism Organization (UNWTO) has expressed its readiness to host the first edition of the prestigious Industry Customer Service Excellence Awards dubbed I.C.E. Awards 2023 which will be held on 7th October, 2023 at the plush Labadi Beach Hotel in Accra.
Speaking to the media today, Mr. Caleb Kofie, who is the Executive Director of Service Excellence Foundation and also the National Tourism Customer Service Brand Ambassador for Ghana, said the I.C.E AWARDS 2023 is a Private Sector Industry Platform established to recognize and appreciate outstanding individuals, in both local and international capacities who continue to champion Service Excellence and innovations in their field of endeavours as well as business entities, within the Tourism and the Hospitality value chain. He added that the event also seeks to put a spotlight on the role and impact of customer service/experience excellence in the industry.
He further stated that, ‘’in order to promote customer service excellence as a strategic tool for sustainable job creation, stimulating investor confidence and accelerated economic growth within the tourism and hospitality sector it is important to take a pause, reflect and celebrate men and women of excellence who have made significant contributions to the development and growth of our industry.’’
As part of activities, this year’s event with the theme, “Celebrating Excellence, Leadership and Innovation” is in line with the National Tourism Customer Service Week (Dubbed NAKOFEST 2023) held in the month of October each year to appreciate industry employees and customers while using the occasion to take stock of service delivery challenges and working collectively to address them.
The event will bring together key industry players drawn from the business community within the public and private sector, members from the diplomatic corps, traditional rulers and the media fraternity.
In his closing remarks, Ambassador Caleb expressed appreciation and gratitude to strategic partners such as Labadi Beach Hotel, Emirates Airlines, Africa World Airlines, Qatar Airways, Goil, YOKS Rent-a-Car, Adansi Travel, Dodi Travel & Tours, Pacific Tours, Event Vendors Association, Thea Eventistics, Imexco Ghana, Bartenders Guilds Association, Papaye Fast, Bel-Aqua and Cronier wines for their continues support towards the NAKOFEST 2023 event this year.