The rapid spread of COVID-19 has become a grave concern to us. To help protect both our staff and clients, Databank will TEMPORARILY close all its physical branches and co- locations, effective Monday, March 30, 2020 and work from home. This closure is expected to last for TWO WEEKS (until April 14, 2020). However, as the COVID-19 situation is constantly changing, we will continue to assess it and provide you with further updates prior to April 14, 2020.
How you can continue to transact with Databank
Note that even though our physical locations are closed, we remain OPEN to serve you. You can continue to do business with us through all our other channels outlined below:
To open an account
Mutual funds
Online – visit Digital services at www.databankgroup.com
*6100# – MTN customers only Treasury bills, bonds & shares
Call 0302 610610 or email info@databankgroup.com
To deposit
Mutual funds
Mobile money – *6100# (MTN users only), *737*100#, *713*100#
Online using Visa, Mastercard or Mobile Money (Visit Digital services at www.databankgroup.com or myghpay.com).
Databank mobile app (available on Google Play Store or the App Store).
Direct debit – invest directly from your bank account. Sign up or change your direct debit instructions by sending an email to directdebit@databankgroup.com.
All forms can be downloaded from the Resources page at www.databankgroup.com.
Bank transfer – from inside or outside of Ghana; please call 0302 610610 to get the wire transfer details
Partner bank branches – Absa, Access Bank, Fidelity, GCB, GTBank, UBA, Zenith
Treasury bills, bonds & shares
Deposit physical cheque at any Zenith or UBA bank branch
Bank transfer – from inside or outside of Ghana
Direct debit (T-bills only)
Online using Visa, Mastercard or Mobile Money (Visit www.databankgroup.com)
To withdraw
Email info@databankgroup.com – Email your completed withdrawal form and indemnity form to us. Forms are available in the Resources section at www.databankgroup.com
Available payment methods are: bank transfers (any amount), payment via token at any branch of GTBank or Zenith Bank (up to GHC 5,000) or payment to MTN mobile wallet (up to GHC 1,000). Cheques will not be available.
Dial *6100# – you will need your pin to complete the transaction; you will be required to register and get your pin before you can complete the withdrawal (this will be live from Monday, March 30, 2020).
Regardless of the payment option you select using this platform, the withdrawal amount is limited to GHC 1,000 per fund, per day.
To change instructions for T-bills and bonds, or to purchase or sell shares
Email info@databankgroup.com or call 0302610610 – Forms can be downloaded from Databank’s website at www.databankgroup.com
Questions or complaints.
Contact us through any of the following channels:
Phone at 0302 610610.
Email us at info@databankgroup.com or clientservices@databankgroup.com WhatsApp at 0577 289133.
Social media: Facebook (Databank Group) and Instagram (Databankgroup).
We encourage you to take advantage of our digital channels, and we pray for your continued protection against COVID-19.
Thank you, sanitize and stay safe!
Signed
Kojo Addae-Mensah
Group CEO, Databank
