Godwin Tamakloe, Chief Risk and Compliance Officer of Mobile Money Limited, has denied allegations that mobile money service personnel are involved in the rising cases of fraud targeting customers nationwide.
In an interview on an Accra-based television station, he dismissed claims that mobile money agents or staff have access to customers’ PINs or collaborate with fraudsters to scam users.
“Our staff do not have access to your pins. The PIN is system-generated. It is not that somebody sits there and says that I want to reset my PIN and they key in the figures, and then it comes to you. It is a button, so when you click on that button, the system sends an SMS to you, and the PIN is in the message,” he explained.
He stressed that the system is designed to safeguard customer data, with users having complete control over their PINs. He added that this setup makes it impossible for service personnel to access customers’ confidential PINs.
“We even go ahead to tell you that you can change the PIN to any number that you want, so when the system gives you the number, you can change it to the number that you want,” he added.
