By: Nana Antwi Boasiako
Residents of Ketu South in the Volta Region are expressing their indignation and discontent with the Electricity Company of Ghana’s (ECG) billing practices, which they deem unacceptable. They assert that these practices have resulted in substantial financial hardships and emotional distress, causing considerable concern and upset among the community.
A glaring inconsistency between meter readings and actual bills has ignited a firestorm of complaints. Despite the installation of power meters designed to ensure accurate consumption tracking, many customers are receiving inflated bills based on estimated usage rather than true meter readings, leading to widespread frustration and allegations of unfair billing practices.
The residents are calling on ECG to take immediate action to address the billing issues. They demand that the billing software be suspended, replaced, or modified to ensure accurate meter readings and billings.
Additionally, they insist that the disconnection of customers with billing errors be halted until the issues are resolved. While they suggest that prepaid meters be made optional for those who prefer them, they also urge the ECG to train its staff at the Denu office to treat customers with dignity and professionalism.
The residents are sounding an alarm on the Electricity Company of Ghana’s (ECG) billing practices, warning that they not only cause individual suffering but also threaten national security by undermining public trust and destabilizing the community. They are urging ECG to take swift and decisive action to address their concerns, rectify the billing issues, and restore transparency and accountability to its operations.
