• Latest
  • Trending
Vodafone's digital assistant ‘TOBi’ now on WhatsApp

Vodafone’s friendly digital assistant ‘TOBi’ now on WhatsApp

October 19, 2020
“EOCO kidnapped Wontumi” – Nana B alleges political targeting by EOCO

“EOCO kidnapped Wontumi” – Nana B alleges political targeting by EOCO

May 29, 2025
Opposition gives us the chance to listen more and strategize - Eugene Boakye

Opposition gives us the chance to listen more and strategize – Eugene Boakye

May 29, 2025
NPP must be financially independent-Eugene Antwi Boakye

NPP must be financially independent-Eugene Antwi Boakye

May 29, 2025
Trump administration to go to Supreme Court on Friday if unable to block tariff ruling

Trump administration to go to Supreme Court on Friday if unable to block tariff ruling

May 29, 2025
Wontumi arrest: Treat others the way you want to be treated - Afenyo-Markin to NDC

Wontumi arrest: Treat others the way you want to be treated – Afenyo-Markin to NDC

May 29, 2025
When did EOCO become a detention centre? – NPP Official questions Chairman Wontumi’s detention

When did EOCO become a detention centre? – NPP Official questions Chairman Wontumi’s detention

May 29, 2025
Eugene Antwi Boakye calls for public disclosure of Prof. Mike Oquaye’s report

Eugene Antwi Boakye calls for public disclosure of Prof. Mike Oquaye’s report

May 29, 2025
Tidy things up and provide clarity on 24-hour economy– Oppong Nkrumah tells government

Tidy things up and provide clarity on 24-hour economy – Oppong Nkrumah tells government

May 29, 2025
A Tribute to Dr. Felix Konotey-Ahulu

A Tribute to Dr. Felix Konotey-Ahulu

May 29, 2025
Private Schools join Free SHS Policy as government finalizes partnership framework

Private Schools join Free SHS Policy as government finalizes partnership framework

May 29, 2025
NRSA to sue assemblies within Accra over unauthorized Billboards

NRSA to sue assemblies within Accra over unauthorized Billboards

May 29, 2025
Govt reaffirms commitment to equitable debt restructuring

Gov’t reaffirms commitment to equitable debt restructuring

May 29, 2025
Happy Ghana
Advertisement
No Result
View All Result
  • Home
  • News
  • Sports
    • International Sports
    • Afcon2017
    • Afcon2019
    • Corporate Knockout
    • U17 World Cup
    • World Cup 2018
  • Entertainment
  • Business
  • Bizarre
  • Feature
  • More
    • Technology
    • Opinion
    • Lifestyle
  • Listen Live
  • Home
  • News
  • Sports
    • International Sports
    • Afcon2017
    • Afcon2019
    • Corporate Knockout
    • U17 World Cup
    • World Cup 2018
  • Entertainment
  • Business
  • Bizarre
  • Feature
  • More
    • Technology
    • Opinion
    • Lifestyle
  • Listen Live
No Result
View All Result
Happy Ghana
No Result
View All Result
Home Technology

Vodafone’s friendly digital assistant ‘TOBi’ now on WhatsApp

in Technology
Vodafone's digital assistant ‘TOBi’ now on WhatsApp
Share on FacebookShare on TwitterShare on Whatsapp

TOBi, Vodafone’s friendly digital assistant is now available on the Telco’s customer care WhatsApp number 0501 000 300. The chatbot, which is powered by artificial intelligence, has been introduced to improve customer queries and response time.

TOBi is designed to provide 24-hour assistance to customers on products, services and enquiries. The aim of the chatbot is to reduce call volumes to the experience centre. TOBi has been trained to perform basic customer care functions with a vision to improve its abilities with time.

According to Angela Mensah-Poku, Director of Digital Transformation and Commercial Operations, the introduction of TOBi on WhatsApp demonstrate Vodafone’s relentless effort to continue to provide customers with the necessary tools to make their lives easier and progressive.

“Unveiling of TOBi is certainly a proud moment for us – it further demonstrates our relentless obsession with our customers – to continue to provide them with the tools necessary to make their lives easier and progressive. Evidently, our passion and drive for innovation has once again been demonstrated and brought to life,” she said.

‘TOBi is now on WhatsApp, which means when customers reach us on our WhatsApp, they get to interact with TOBi who will quickly attempt to address their challenges. It will however handover complex scenarios to live agents to assist. WhatsApp forms 23% of the digital assisted channel contacts, and is the second highest traffic channel. This means that, TOBi will also serve as a concierge offering 24/7 support to our customers. This will ultimately improve our response time”.

Read also: Vodafone CEO charges KNUST Graduating Class of 2020 to be digitally literate

Angela Mensah-Poku said this during her visit to the Vodafone Retail Shop at Cantonment to interact with some customers as part of Customers Care Month Celebration.  

She further revealed that Vodafone has introduced new features on TOBi to respond to customers queries in Pidgin English’ and within the shortest period. “I am also excited to add that TOBi is now able to respond to queries in ‘Pidgin English’, which will be of great benefit to a section of our customers.”

Ms. Mensah-Poku assured customers of Vodafone’s commitment to live up to its standards of excellence in all interactions and across all touchpoints.

 “At Vodafone, Innovation, creativity and digital are embedded in all we do. Our leadership in introducing new and modern trends in technology and digitalisation is unquestionable.  We can cite several of these industry-leading products, campaigns and initiatives”.

www.vodafone.com.gh

Subscribe to receive notification everytime a new post is published. We promise to be discrete.

Unsubscribe
Previous Post

EC cleared 12 to contest 2020 presidential election; 5 disqualified

Next Post

COVID-19: Only Premier League, DOL teams have been permitted to resume training- Dr Aboagye Dacosta

Next Post
COVID-19: Only Premier League, DOL teams have been permitted to resume training- Dr Aboagye Dacosta

COVID-19: Only Premier League, DOL teams have been permitted to resume training- Dr Aboagye Dacosta

Search

No Result
View All Result

Listen Live

BBC Match of the Day Africa

Happy Ghana

Recent News

  • “EOCO kidnapped Wontumi” – Nana B alleges political targeting by EOCO
  • Opposition gives us the chance to listen more and strategize – Eugene Boakye
  • NPP must be financially independent-Eugene Antwi Boakye
  • About
  • advertise
  • Privacy Policy
  • Contact Us

© 2025 Happy FM – Powered by Ghana’s leading radio network. Designed with passion by Global Media Alliance.

No Result
View All Result
  • Home
  • News
  • Sports
    • International Sports
    • Afcon2017
    • Afcon2019
    • Corporate Knockout
    • U17 World Cup
    • World Cup 2018
  • Entertainment
  • Business
  • Bizarre
  • Feature
  • More
    • Technology
    • Opinion
    • Lifestyle
  • Listen Live

© 2025 Happy FM – Powered by Ghana’s leading radio network. Designed with passion by Global Media Alliance.